Exchange and Returns

Given the current challenges related to COVID-19, we are taking all steps necessary to ensure the safety of our customers and our employees. This means we have moved to a contactless delivery process that includes a number of preventative measures including but not limited to wearing gloves and masks and maintaining appropriate social distance from customers. At the same time, we have temporarily halted returns because it is more challenging to manage returns while adhering to safety practices. We understand that pausing returns causes a temporary inconvenience to customers but believe it is critical that we focus on safety first and do our part to help reduce the transmission of COVID-19 in our communities.

Online purchases made may be returned within 30 days of the ship date. Returns will receive store credit towards a new purchase or an exchange only, no refunds.  Returned orders will be shipped at your expense.

 

Final sale items cannot be returned or exchanged. Please contact us to initiate the return process.

 

  • For payment issues, please contact PayPal.

  • For issues with shipped orders, please contact USPS.

 

Please email us to initiate the return process.
contact us at info@theartofavis.com.
 
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